CONTRACTOR TERMS & CONDITIONS

Last Updated: December 30, 2024

Anderson SC Home Services Directory
Website: AndersonSCHomeServices.com

1. DEFINITIONS

"Directory" refers to AndersonSCHomeServices.com, owned and operated by Joe Shedd, Anderson, South Carolina.

"Contractor" or "You" refers to the licensed service provider joining our directory.

"Directory Lead" refers to customer service requests submitted through AndersonSCHomeServices.com only (not leads from your own website, social media, or other sources).

"Homeowner" or "Customer" refers to individuals submitting service requests through the Directory.

"Listing Tier" refers to your chosen directory profile level (Basic, Standard, or Premium).

"Per-Lead Pricing" refers to charges for directory leads based on project size (separate from listing fees).

"Premium AI Services" refers to optional $197/month AI automation for directory lead management (review responses, social media posting, automated lead follow-up for directory leads only).

"Founding Member" refers to the first 3 contractors TOTAL (across all 27 service categories) who receive Premium Listing + 3 months Premium AI Services free.

2. BUSINESS RELATIONSHIP

2.1 Independent Contractor Status

You are an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and the Directory. You maintain full control over how you operate your business, set your prices, and deliver your services.

2.2 No Exclusivity

You are free to use other lead generation services, advertise independently, and obtain customers through any means you choose. We impose no exclusivity requirements.

2.3 What We Do vs. What You Do

3. LISTING TIERS - ONE-TIME SETUP FEES

3.1 Three Listing Tier Options

3.2 Payment & Refunds

Payment: Listing tier fees are charged once at signup via credit card.

No Refunds: Listing tier fees are non-refundable after profile creation.

Cancellation: You can cancel your listing anytime, but listing fees are not refunded. Per-lead charges stop immediately upon cancellation.

4. PER-LEAD PRICING - BASED ON PROJECT SIZE

4.1 How Per-Lead Pricing Works

Project Size Determination: We categorize each homeowner service request based on project scope and assign appropriate pricing. All contractors receiving the same directory lead pay the same price regardless of their listing tier.

4.2 Payment Terms

Credit Card Required: Valid credit card must be on file at all times.

Automatic Charging: Per-lead charges processed automatically when directory leads delivered.

Failed Payments: Service immediately suspended on Day 1 if payment fails. No new directory leads until resolved.

Refund Requests: Must be submitted within 48 hours with valid reason (spam, duplicate, wrong service category, incomplete contact information).

5. PREMIUM AI SERVICES (OPTIONAL)

5.1 What's Included

5.2 Premium AI Pricing

Base Price: $197/month subscription (month-to-month, cancel anytime)

Available to: All listing tiers (Basic, Standard, Premium)

Cancellation: Cancel anytime with no penalties. No refunds for partial months.

5.3 SMS Messaging Costs (Separate from Premium AI)

6. FOUNDING MEMBER PROGRAM

6.1 Founding Member Requirements

• Licensed and insured service provider in Anderson County, SC
• Credit card on file for per-lead charges
• Agree to provide feedback on platform features
• Professional service delivery and communication

6.2 Founding Member Limitations

Limited to 3 contractors TOTAL: Only 3 founding member spots available across ALL service categories (not 3 per category). First come, first served.

7. CONTRACTOR RESPONSIBILITIES

7.1 Licensing & Insurance

You Must Maintain:

• Valid contractor license (if required in your service category)
• General liability insurance (minimum $1 million recommended)
• Workers' compensation insurance (if you have employees)
• Any other licenses/permits required for your trade

Verification: You represent that all licensing and insurance information you provide is accurate and current. You must update us immediately if licensing or insurance status changes.

7.2 Professional Conduct

You agree to:

• Respond to directory leads promptly (within 24 hours recommended)
• Provide accurate quotes and realistic timelines
• Deliver quality work and professional service
• Treat customers with respect and professionalism
• Honor quoted prices (unless customer requests scope changes)
• Resolve customer disputes fairly and professionally

7.3 Directory Lead Management

Expected Response Time: While not mandatory, responding within 5 minutes dramatically increases your close rate. We recommend Premium AI Services for instant automated responses to directory leads.

Contact Requirements: You must attempt to contact directory leads using provided information (phone, email). Document all contact attempts in case of disputes.

7.4 Prohibited Activities

You MAY NOT:

• Resell, share, or transfer directory leads to other contractors
• Scrape or copy customer data from the directory for other purposes
• Encourage customers to work "off the books" or avoid directory fees
• Represent yourself as an employee or official representative of the Directory
• Use directory leads for marketing purposes unrelated to the original service request
• Submit fake service requests or manipulate the system

8. DIRECTORY RIGHTS & LIMITATIONS

8.1 What We Don't Control

The Directory does NOT:

• Set your prices or tell you what to charge customers
• Control how you deliver your services
• Guarantee any minimum directory lead volume
• Guarantee directory lead quality or conversion rates
• Mediate disputes between you and customers
• Control customer service requests or timing

8.2 Our Rights

The Directory reserves the right to:

• Approve or deny contractor applications
• Suspend or terminate accounts for Terms violations
• Adjust per-lead pricing with 30 days notice
• Modify listing tier features with reasonable notice
• Remove profiles that violate community standards
• Update Terms & Conditions (you'll be notified)

8.3 No Warranties

The Directory is provided "AS IS" without warranties of any kind. We don't guarantee website uptime, directory lead volume, directory lead quality, or that customers will hire you.

9. TERMINATION

9.1 You Can Cancel Anytime

Cancel your listing anytime with no penalties. Just notify us via email. Listing tier fees are non-refundable. Per-lead charges stop immediately. Premium AI subscription cancels at end of current billing period.

9.2 We Can Terminate For Cause

We may suspend or terminate your account immediately for:

• Repeated customer complaints
• Fraudulent activity or fake listings
• Payment failures (3 consecutive failed charges)
• Violation of these Terms
• Misrepresentation of licensing or insurance status
• Unprofessional conduct damaging our reputation

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Anderson SC Home Services Directory, its owner (Joe Shedd), and any affiliates from all claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

• Your work performance or service delivery
• Your interactions with customers
• Your violation of these Terms
• Your violation of any laws or regulations
• Property damage or personal injury caused by your work
• Misrepresentation of your qualifications or licensing

Translation: If a customer sues you (or us) because of something you did or didn't do, you're responsible for those costs and damages, not us. We're just the directory connecting you to customers.

11. LIMITATION OF LIABILITY

MAXIMUM LIABILITY: Our total liability to you for any claims related to the Directory shall not exceed the amount you've paid us in the previous 3 months.

NO LIABILITY FOR: We are not liable for lost profits, lost business, directory lead quality issues, website downtime, data loss, or any indirect, incidental, or consequential damages.

12. PRIVACY & DATA

12.1 Customer Data Usage

Customer contact information (names, phone numbers, emails, service request details) provided in directory leads may only be used to respond to that specific service request. You MAY NOT use this information for unrelated marketing.

12.2 Your Business Data

We may use your business name, service categories, and general location in directory marketing. We will not share your financial data, personal contact information, or proprietary business details without permission.

13. DISPUTE RESOLUTION

Informal Resolution: Most disputes can be resolved by contacting us at [contact email]. We'll work in good faith to resolve issues.

Mediation: If informal resolution fails, parties agree to attempt mediation before litigation.

Governing Law: These Terms are governed by South Carolina law. Any legal action must be brought in Anderson County, South Carolina.

14. CHANGES TO TERMS

We may update these Terms & Conditions as the business evolves. Changes to per-lead pricing require 30 days notice. Other changes take effect 14 days after notification. Continued use of the Directory after changes constitutes acceptance.

15. MISCELLANEOUS

Entire Agreement: These Terms, together with any other agreements you've signed, constitute the entire agreement between you and the Directory.

Severability: If any provision is found invalid, the remaining provisions continue in effect.

No Waiver: Our failure to enforce any provision doesn't waive our right to enforce it later.

Assignment: You may not assign these Terms without our written consent. We may assign to any successor business.

16. ACKNOWLEDGMENT & ACCEPTANCE