FOR HOMEOWNERS:

What information do you share with contractors?

When you submit a service request, we share your name, phone number, email, project location (ZIP code), service type needed, project description, timeline, and budget range (if provided) with up to 3 matching contractors. This helps them provide accurate quotes and contact you directly.

Will contractors use AI to communicate with me?

Some contractors use our AI services for communication. You may interact with AI systems when calling contractors or receiving messages. These AI systems are operated by Anderson SC Home Services Directory on contractors' behalf and collect basic information like your name, phone number, and service needs. You can request to speak directly with contractors instead of AI systems by asking when you call.

Will I receive marketing messages after submitting a request?

By providing your contact information, you may receive service updates, home improvement tips, and promotional offers via email and text message. You can opt out anytime by replying "STOP" to texts or using unsubscribe links in emails.

What if no contractors respond to my request?

While contractors are encouraged to respond within 24-48 hours, response times vary based on availability and project type. If you don't hear back within 2-3 days, contact us at [email protected] and we'll help connect you with available professionals.

Do contractors charge for estimates?

Most contractors provide free estimates for standard projects. However, some may charge consultation, design, or estimate fees for complex custom projects or specialized assessments. Contractors should disclose any fees before scheduling appointments. We recommend confirming estimate costs upfront when contractors contact you.

Do you guarantee the work or provide warranties?

No. We're a directory service that connects you with independent contractors. All work agreements, warranties, and guarantees are between you and the contractor directly. We strongly recommend getting written estimates, verifying insurance, and checking references before hiring.

What should I do before hiring a contractor?

Always verify licensing, insurance, and references independently. Get multiple written quotes, check Better Business Bureau ratings, and ensure they have proper permits for your project. Ask about estimate fees upfront, and never pay large amounts upfront.

Why do contractors pay deposits for my large project?

For projects over $50,000, we require contractors to pay deposits to ensure only serious, committed professionals contact you. This reduces time-wasters and ensures you get quality responses for your valuable project. You never pay these deposits - they're paid by contractors to us.

How do you protect my personal information?

We use industry-standard security measures to protect your data. Your information is only shared with up to 3 matching contractors and as described in our Privacy Policy. When you interact with contractor AI services, that data is also protected under our privacy policy.

How can I opt out of AI communications?

You can request that contractors not use AI services for your communications by contacting us at [email protected] with "AI Opt-Out" in the subject line, or by asking contractors directly when they contact you.

What if a contractor doesn't show up for an estimate?

If a contractor fails to show up for a scheduled estimate without notice, contact us immediately at [email protected] with "No Show" in the subject line. We track contractor reliability and repeated no-shows may result in performance penalties or removal from our network. We can also help connect you with other available contractors from your original matches.

How do you handle emergency service requests?

For true emergencies (water damage, electrical hazards, heating failures), we expedite your request to available contractors and encourage same-day responses when possible. However, emergency services are subject to contractor availability and may have limited options. For life-threatening emergencies, always call 911 first. For urgent home emergencies, clearly mark your request as "EMERGENCY" in the project description.